Consumer Protection Regulations (CPRs) (virtual training)

Consumer protection legislation has become increasingly complex and broad. It's essential for all property agents to be aware of The Consumer Protection from Unfair Trading Regulations 2008 which directly govern your relationships with consumers. This course looks at the law from both a sales and lettings perspective, advising on the correct procedures to apply, what is permissible and the consequences of a breach.

Part one:

  • Introduction to National Trading Standards Estate and Letting Agency Team
  • The Consumer Protection from Unfair Trading Regulations
  • How to avoid misleading consumers, step by step through the sales and letting process
  • Business protection from misleading marketing regulations
  • Unfair actions

Part two:

  • Referral fees
  • Practical scenarios
  • Current issues
  • Opportunity for individual questions, what do you need help with?

This course comprises of two 90-minute sessions with a break in between the two sessions.

Consumer Protection Regulations (Virtual Classroom)

  • Virtual Classroom Containing 2 Sessions - Wednesday 30th September 2020 10:30 - 15:30
    Spaces available
    Member Price: £90.00 (+VAT)
    Non-member price: £120.00 (+VAT)

Meet the trainer

Penny Schofield

Alison Farrar

Alison has been an investigator with the National Trading Standards Estate and Letting Agency Team (NTSELAT) since 2017. She leads on intelligence and leasehold for the team, regularly speaks at industry events and has appeared on The One Show, Defenders UK and Moneybox to raise awareness of current issues.

Alison is a Chartered Trading Standards Practitioner and is Lead Officer for the Chartered Trading Standards Institute for Consumer Education, a Lead Officer for Trading Standards Wales on Consumer Intervention, and sits on the executive committee of the Consumer Empowerment Alliance as well as the Consumer Codes Approval Panel.