Competent Agent Part C - Preparing for Management

An overview of the knowledge needed to take the step from negotiator to manager and assume responsibility for staff. It starts by discussing the skills required of an excellent leader and the key differences between negotiators and managers.

Attendees will develop their understanding of how to use a range of communication methods, make the most out of meetings and learn how to employ different motivational techniques to benefit staff. The session will also help managers perfect the ‘5 steps of efficient delegation’ and identify areas of development required to fulfil a managerial role.

PLEASE NOTE: This course covers similar topics to the Effective Estate Agency Part 3 course that ran in previous years.


Recently appointed department or branch managers or negotiators preparing for a management position.


  • To recognise the skills required to be an excellent negotiator/employee
  • To reflect upon the different skills required to perform the role of manager
  • To consider the differences between the two roles
  • To recognise and effectively use a variety of methods of communication
  • To consider the range of regular meetings opportunities
  • To develop the skills needed to make meetings effective and productive
  • To understand and perfect the five steps of efficient delegation
  • To learn what motivates people and how to employ motivational techniques
  • To consider the different motivating factors in a range of different employees
  • Planning
  • Goal setting
  • Time management
  • To develop and use key performance indicators to monitor performance
  • To learn to prepare an effective staff review/appraisal programme


Competent Agent Part C - Sales

  • Birmingham TBC - Thursday 10th September 2020 09:15 - 16:30
    Spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)
  • London TBC - Thursday 15th October 2020 09:15 - 16:30
    Spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)
  • Leeds TBC - Thursday 12th November 2020 09:15 - 16:30
    Spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)

What do the delegates think?

"Some great content with constructive ideas, also small group and great sharing experiences which usually doesn’t happen."

Giles Irwin

"Fantastic course. Enjoyed and will hopefully start to implement. See you soon"

Danielle Amson

"Very thoughtful course; gave a lot of excellent ideas and helpful advisements. Tim was a good trainer and kept the course moving. Thank you "

Philip Dale

Waiting list

If the date you would like is fully booked and you would like to be placed onto the waiting list, please email with your name, contact details and how many places you would like; if a place becomes available we will then contact you. Alternatively, if we have sufficient interest we will try and arrange an additional date for the course to run. 

In-house training

This course is also available in-house. For more information on this please contact the Courses department on 01926 417 787 or email

Alternative dates or locations

To register your interest in alternative dates and locations for this course please email


Level: Intermediate
CPD: 7 hours

face to face

Face to Face

Meet Your Trainer

Tim Wakelin, Course Trainer

Tim Wakelin

Tim has worked in the residential property industry for in excess of 25 years as an estate agent, letting & managing agent, trainer, and consultant, working with both single office independent companies and multi-office organisations throughout the UK.

Tim has contributed to a number of articles in publications including The Estate Agent, Agreement Magazine, The Independent and The Financial Times in relation to risk management and residential property in the UK. He is a Fellow of NAEA Propertymark and holds a level 4 Certificate in Residential Letting and Management.

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Negotiation for Profit in a Tough Market

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