Illsley and Son Ltd, trading as Meridian Estate Agents, had been charged with eleven offences under Unfair Trading Regulations.
Legal representatives for the company admitted nine of the allegations at Poole Magistrates' Court – five counts of engaging in a commercial practice which is a misleading action containing false information, three of trader engaging in a commercial practice which is a misleading omission and one of trader knowingly or recklessly engaging in a commercial practice.
Two charges of trader engaging in a commercial practice which was aggressive were dropped by prosecutors.
Prosecutors said a series of false claims were made to both vendors and buyers.
The company falsely informed a buyer that they needed to help with vendors' fees when the vendor wasn't required to pay a fee. Another buyer in Poole was informed that they had to pay the commission fee as the vendor didn't want to pay it. However, Meridian had offered the vendor a zero per cent commission deal.
In one case, material information was omitted in the purchase of a house in Bournemouth when the estate agents failed to advise that VAT was payable on the fee.
One of the most serious charges related to a home in Bournemouth, which Meridian allowed an employee to value the property while knowing the employee wanted to buy it. A false statement was then made regarding the payment of a commission fee.
The company admitted the offences on the first day of a planned trial last week. Meridian remains open. It has a second branch in Parkstone.
The company, which was prosecuted by BCP Council's Trading Standards team, must now pay out £40,034 in fines, compensation and victim surcharge fees.
Are you transparent on fees?
Propertymark encourages all agents to make themselves aware of the National Trading Standards Estate and Letting Agency Team (NTSELAT) guidance on referral fees and ensure they are making fees more open and transparent to consumers.
Referral fees
National Trading Standards guidance has been released to encourage agents to make any referral fees that you earn clear and obvious to your customers. A complete ban will be considered if transparency is not achieved.
Propertymark Selling Property Guides
Propertymark has produced a consumer guide on what fees they should expect to pay, and the questions that they should ask their agent.
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