Latest News

Money Laundering registration now open for letting agencies

26 May 2020

Registration for UK letting agencies is now open with Her Majesty’s Revenue & Customs (HMRC) who are the supervisory body for the property sector. Read More...

Furlough Scheme must flex to support recovery

26 May 2020

NAEA Propertymark continues to talk to Government departments about the needs of the sector, the disparity between activities allowed in England, compared with Scotland, Wales, and Northern Ireland and the cautious progress of recovery and consumer confidence. Read More...

SSP reimbursement now available

26 May 2020

The Government has announced that employers in England can claim Statutory Sick Pay (SSP) Reimbursement from today, Tuesday 26 May 2020 which form part of their financial support to businesses during the COVID-19 pandemic. Read More...

Scottish Government releases phased route map

22 May 2020

A five-phase route map was released on 21 May, with a brief mention in Phase One about the safe reopening of the housing market. Read More...

Post pandemic plan: preparing your office

Wednesday 06 May 2020

The timescales are uncertain but, at some point soon, offices and businesses will be allowed to reopen, and people will go back to work. Getting your office prepared is something you can work towards now, whilst still in lockdown.

It’s becoming clear that social distancing rules will need to stay in force for some time, even after people are allowed to return to life outside their home. Current office setups may not provide the social distance that is required, particularly given that most offices are open plan. This is even more true in customer-facing businesses such as property agencies.

Risk assess now

A detailed risk management approach will help to safeguard employees and customers. It is essential to base any plans for returning to the work on up to date Government public health guidance in relation to COVID-19.

Prepare your office

There are concepts like the ‘six feet office’ where office design enforces social distancing through desk space, technology, and work systems, which are starting to take shape. Look at the floor plan of your premises, and see where you could add space, lights, ventilation, or screening.

Your office will have likely been empty for several weeks and, therefore, will require a good deep clean regardless of whether this is due to Coronavirus or just abandonment. Cleaning should be done before the staff return and should cover all areas of the premises. Make sure you have ample cleaning products and make these readily available on each desk, and to visitors. Clean all high touch points regularly. 

Some practical steps agencies can take now are:  

  • Space desks and change the office layout so desks do not face each other but are side by side. 
  • Communal spaces like break rooms - small spaces may need a ‘one in one out’ approach, better ventilation, or closing altogether.
  • Implement two-metre distance markers where clients may gather to wait.
  • Install Perspex screens on customer-facing desks. 
  • Implement a clear desk policy and e-filing for both hygiene reasons and business continuityProvide hand sanitiser for your staff and customers. 
  • Leave internal doors (not fire doors) propped open, and clean high-touch areas regularly.
  • Use two-metre distancing markers in public areas of the branch – markers like stickers or posters may be better than barriers that are imposing and will require continual cleaning. 
  • Consider locking the door of your branch and allowing people in small groups with signage to communicate this with the public. 
  • Tell your customers what you’re doing to protect them - visual elements like distance markers, screens, and hand sanitiser will be obvious, but information on how the business is handling cleaning, appointments, and meetings will reassure clients that you’re doing everything you can to keep them and your staff safe.

Reduced staff in the office

Consider if employees can work remotely cutting down the number of people in the office to keep the safe distancing rules. If you have employees who are amenable to working from home, it may be possible to split your workforce into home and office working, alternating days.


To support agents' preparations to emerge from the Coronavirus lockdown to maximise market potential, Propertymark has written a series of articles designed to add value and underpin your business. Our webinars also provide helpful tips on marketing, view details of our recorded and upcoming webinars.