Latest News

Money Laundering registration now open for letting agencies

26 May 2020

Registration for UK letting agencies is now open with Her Majesty’s Revenue & Customs (HMRC) who are the supervisory body for the property sector. Read More...

Furlough Scheme must flex to support recovery

26 May 2020

NAEA Propertymark continues to talk to Government departments about the needs of the sector, the disparity between activities allowed in England, compared with Scotland, Wales, and Northern Ireland and the cautious progress of recovery and consumer confidence. Read More...

SSP reimbursement now available

26 May 2020

The Government has announced that employers in England can claim Statutory Sick Pay (SSP) Reimbursement from today, Tuesday 26 May 2020 which form part of their financial support to businesses during the COVID-19 pandemic. Read More...

New Government advice on home moving measures

Wednesday 13 May 2020

Following the Government’s announcement last night that sales and lettings activity can resume within England, guidance for professionals and consumers has now been published with a clear message it is not a return to normality.

New processes must be put in place to ensure that social distancing and safety are still the top priority. With the new guidance covering private, social renting, and private sale, the focus will remain on virtual activity in the first instance with physical viewings only taking place where there is serious intention to rent or buy.

Getting ready to open for business

Agents can open for business but should consider how and when to reopen their premises given Government guidance on safer working. There are lots of things to consider and guidance to follow around the safety of agents and consumers.

Checks should be made on all parties to ensure that no one with any Coronavirus symptoms takes part in any in-person activity. There must be no open house viewings, and agents should not drive clients to appointments. Keys should be cleaned before handing them over too.

Arrangements for viewings should only involve the number of participants that are essential, in many cases, this will mean fewer buyers or applicants than previously. Agents can accompany physical viewings and seek to maintain a minimum of two metres distance from others wherever possible. Where social distancing is not possible and the visit is within an enclosed space, they should consider wearing a face-covering in line with Government guidance.

The householder must remain outside or in another room during viewings and the householder is responsible for cleaning and sanitising surfaces, opening windows, and ensuring the maximum ventilation available.

Gas and electrical safety checks and repairs

If there are any necessary repairs, gas and electrical safety checks that need to be carried out then they should be conducted in the period between a property being vacated and a new tenant moving in. If this is not possible and visits are needed to an occupied property, this should be done by appointment with measures put in place to ensure physical contact is minimised, for example with residents staying in another room during the visit.

View guidance


Propertymark Chief Executives David Cox and Mark Hayward will be delivering a live webinar at 2pm today to run through the new Government guidance.