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Money Laundering registration now open for letting agencies

26 May 2020

Registration for UK letting agencies is now open with Her Majesty’s Revenue & Customs (HMRC) who are the supervisory body for the property sector. Read More...

Furlough Scheme must flex to support recovery

26 May 2020

NAEA Propertymark continues to talk to Government departments about the needs of the sector, the disparity between activities allowed in England, compared with Scotland, Wales, and Northern Ireland and the cautious progress of recovery and consumer confidence. Read More...

SSP reimbursement now available

26 May 2020

The Government has announced that employers in England can claim Statutory Sick Pay (SSP) Reimbursement from today, Tuesday 26 May 2020 which form part of their financial support to businesses during the COVID-19 pandemic. Read More...

Moneypenny's outsourced sales service supporting agent's recovery

Thursday 21 May 2020

Propertymark Industry Supplier, Moneypenny, has launched Client Services – a dedicated service to help estate agents kick-start business as the property market reopens.

The new outsourced service has been designed to give agents greater organisational agility, efficiency, and capacity as they strive to generate new listings, viewings, and sales after the COVID-19 lockdown. Client Services offers portal lead handling, appointment booking, outbound calling, and campaign management. 

Moneypenny’s dedicated 80-strong team of receptionists can now diarise viewings, qualify inbound leads, warm-up databases, and follow-up property marketing campaigns for agents across the country. Integration with leading CRM systems is expected to be added to the service very soon.

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We started developing Client Services last year, in response to huge demand from our existing clients. We’ve spent time getting it right, and launching now is especially timely as the property market in England reopens, and agents are experiencing a surge in enquiries, whilst operating with a skeleton staff, thus presenting real operational challenges.

Question marks over whether staff can be unfurloughed and then potentially re-furloughed if there’s a second spike of Covid-19 compound this further and it’s left many agents unsure how to get the balance right between resource and financial risk.

Client Services has been designed to ease some of these pain points and provide a guaranteed and outsourced solution that ensures the core sales administrative and marketing tasks of agency life are completed without fail while freeing up available staff to concentrate elsewhere. 

Joanna Swash, Moneypenny CEO


Client Services also features in Rightmove’s 10-point plan which they’re rolling out to support the sector. Agents interested in Moneypenny’s new service should register their interest in the first phase of availability. 

Register interest