Latest News

New Job Support Scheme announced by the Chancellor

24 September 2020

In a speech in the House of Commons today, 24 September, Rt Hon Rishi Sunak MP, outlined the UK Government’s next stage of the economic plan to protect jobs over the winter period with the announcement of a new Job Support Scheme. Read More...

Scottish moving homes guidance updated

24 September 2020

Further to the announcement on 22 September by First Minister Nicola Sturgeon, where stronger measures to tackle the rise in COVID-19 infection rates were implemented, the Scottish Government has now updated its guidance on moving home. Read More...

New Chief Executive Officer of Propertymark appointed

24 September 2020

Tim Balcon joins Propertymark today, 24 September, as Chief Executive Officer, which is a newly created role, bringing over 20 years’ experience in membership and sector organisations. Read More...

Moneypenny's outsourced sales service supporting agent's recovery

Thursday 21 May 2020

Propertymark Industry Supplier, Moneypenny, has launched Client Services – a dedicated service to help estate agents kick-start business as the property market reopens.

The new outsourced service has been designed to give agents greater organisational agility, efficiency, and capacity as they strive to generate new listings, viewings, and sales after the COVID-19 lockdown. Client Services offers portal lead handling, appointment booking, outbound calling, and campaign management. 

Moneypenny’s dedicated 80-strong team of receptionists can now diarise viewings, qualify inbound leads, warm-up databases, and follow-up property marketing campaigns for agents across the country. Integration with leading CRM systems is expected to be added to the service very soon.

Quote mark

We started developing Client Services last year, in response to huge demand from our existing clients. We’ve spent time getting it right, and launching now is especially timely as the property market in England reopens, and agents are experiencing a surge in enquiries, whilst operating with a skeleton staff, thus presenting real operational challenges.

Question marks over whether staff can be unfurloughed and then potentially re-furloughed if there’s a second spike of Covid-19 compound this further and it’s left many agents unsure how to get the balance right between resource and financial risk.

Client Services has been designed to ease some of these pain points and provide a guaranteed and outsourced solution that ensures the core sales administrative and marketing tasks of agency life are completed without fail while freeing up available staff to concentrate elsewhere. 

Joanna Swash, Moneypenny CEO


Client Services also features in Rightmove’s 10-point plan which they’re rolling out to support the sector. Agents interested in Moneypenny’s new service should register their interest in the first phase of availability. 

Register interest