Latest News

New Job Support Scheme announced by the Chancellor

24 September 2020

In a speech in the House of Commons today, 24 September, Rt Hon Rishi Sunak MP, outlined the UK Government’s next stage of the economic plan to protect jobs over the winter period with the announcement of a new Job Support Scheme. Read More...

Scottish moving homes guidance updated

24 September 2020

Further to the announcement on 22 September by First Minister Nicola Sturgeon, where stronger measures to tackle the rise in COVID-19 infection rates were implemented, the Scottish Government has now updated its guidance on moving home. Read More...

New Chief Executive Officer of Propertymark appointed

24 September 2020

Tim Balcon joins Propertymark today, 24 September, as Chief Executive Officer, which is a newly created role, bringing over 20 years’ experience in membership and sector organisations. Read More...

Government extends support to stop business evictions in 2020

17 September 2020

Robert Jenrick, Secretary of State for Housing, announced yesterday, 16 September, that all commercial tenants will be protected from the risk of eviction until the end of this year. Read More...

High Court rules in favour of agents over Business Interruption Insurance

15 September 2020

Thousands of companies disputing their insurers' interpretations of liability under Business Interruption Insurance welcome the court ruling today, 15 September, where it found in favour of the arguments advanced for policyholders on the majority of issues brought by the Financial Complaints Authority (FCA) test case. Read More...

Agents to ensure ‘newly listed’ properties fall within guidance

Thursday 21 May 2020

As agents in England are now able to conduct viewings, descriptions such as ‘recently added’ or ‘new instruction’ prior to lockdown will no longer be valid for properties that have been re-listed, or because the market was suspended.

The National Trading Standards Estate and Letting Agency Team (NTSEALT) is reiterating its message on re-listing properties and it is a legal requirement that the status of a property listing is accurately described and updated in a timely manner, as this is material information for prospective purchasers.

NTSEALT has published guidance on terms used by estate and letting agents in their property advertisements and listings:

‘New on the market’ – a property that has not been marketed in (at least) the last six months; the description should only be used for a short period of time. This term should not be used if the property has been previously offered for sale or let by another agent and remained unsold in the last six months. ‘Refreshing’ a listing to make a property appear new on the market is misleading, especially where there has been no significant marketing break.

‘New instruction’ – a property that an agent has recently been instructed to sell or let (and which may have been offered by another agent without being sold or let); the description should again only be used for a short period of time.

‘New listing’ (on a property portal) – a property that has recently been listed on that portal; commonly used in conjunction with ‘New on the market’ or ‘New instruction’ – the description should only be used for a short period of time.

‘Recently added/Just added’ (on a property portal) – a property which has recently been listed on that portal; commonly used in conjunction with ‘New on the market’ or ‘New instruction’- the description should again only be used for a short period of time.

‘New and Exclusive’ – either a new instruction or new on the market which is exclusive to that agent or portal (depending on the context). The description ‘new’ should only be used for a short period of time, although the term ‘exclusive’ can be used for as long as it is applicable.

Quote mark

We appreciate that agents will have had instances where properties were temporarily removed during the lockdown. However, this should not be used as an opportunity to mislead consumers.

Point 7n of the Code of Practice for Residential Estate Agents applies, which states that agents must not manipulate internet portals (and other channels of marketing) to give the impression a property is new to the market when it is not.

Katrine Sporle, The Property Ombudsman

PROPERTYMARK RESOURCES

To help members comply with their legal obligations under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) Propertymark has produced a Property Information Questionnaire (PIQ) that helps in finding out information on the property you are marketing from the landlord. Members can login to the members' area to download this template.

PIQ

To further market and evolve your agency during the pandemic, Propertymark has produced multiple resources for members which can be found by logging into the members' area of the ARLA Propertymark website.

Resources

Agents can also read Propertymark’s Post Pandemic Plan articles which support agents with their preparations to emerge from the Coronavirus lockdown and prepare them to maximise market potential, add value and underpin their business.

For non-members, the articles can be found on the news section of the ARLA Propertymark website, or for members they can be found by logging into the members' area below which lists all of the guidance available.

Post Pandemic Plan guidance