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Ministers urged to ‘get on with’ agent regulation, but it may take two years

Monday 09 March 2020

Lord Best has issued a clear message to ministers mulling over property industry regulation – get their heads around it and get on with it.

Speaking on the BBC’s Moneybox programme, Lord Best, who chaired the Regulation of Property Agents (RoPA) working party, urged the Government to act on the recommendations made more than seven months ago.

He also said that the working party was using the time to enhance its proposals, to see Airbnb operators and quick sale agents licensed.

The Ministry of Housing, Communities and Local Government (MHCLG) have stated that they remain committed to the regulation of property agents. Lord Best, however, gave caution about the timescale required for legislation to be passed, estimating that it would take two years to get laws enacted to bring regulation to the property industry.

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The government is committed to raising professionalism amongst property agents and welcomes the work of the independent Regulation of Property Agents working group, chaired by Lord Best. We will respond to the group's final report following careful consideration.

MHCLG, in a statement to the BBC 


Current events such as Brexit, the emergence of coronavirus, and last year’s general election will also have influenced how much focus the Government can give the proposals.

Propertymark contributed to and supports the working party’s recommendations.

The RoPA working group recommended that:

All agencies operating a residential property business should be licensed and licensing should include a fit and proper person test for company directors.

All customer-facing staff employed within the residential agency business should be licensed and adhere to a Code of Practice.

All customer-facing staff employed within the residential agency business should hold a qualification at Level 3 or above.

All company directors and management agents should be qualified to a minimum of Level 4.

A new regulator to be appointed to oversee compliance with an overarching Code of Practice.


Qualifications to Level 3 for customer-facing staff or Level 4 for Principles, Partners and Directors in estate agents across the UK and for letting and managing agents in England will be required if Ministers enact the RoPA working group’s proposals.

Propertymark Qualifications

View Propertymark information and resources about RoPA.


Put your RoPA questions to Mark Hayward, NAEA Propertymark Chief Executive, and David Cox, ARLA Propertymark Chief Executive in the first of our new Ask the Experts webinars.