HM Land Registry continuing services during COVID-19

HM Land Registry will operate as close to normal as possible after reviewing how best to continue delivering its services during the crisis.

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With a potentially slower than usual service, business e-services, which receive most applications is running as normal. Minimal disruption is, however, anticipated for: 

  • bankruptcy searches 
  • land charges searches
  • local land charges searches
  • MapSearch
  • official copies of documents
  • official searches of the index map 
  • official searches of part
  • official searches of whole 
  • property alert

Significant disruption

Prioritising the most important services is key and services which have less impact on the normal operation of the property market are likely to experience more significant disruption. HM Land Registry anticipates being unable to meet normal service standards for the following services.

CANCELLATIONS

All current cancellation dates until 1 June 2020 will be extended. No warnings of cancellation will be issued in the interim and the position will be reviewed before the 1 June extension period ends.

EXTENSIONS

Any request to either extend a notice period or allow a further period for making an objection, for any reason related to the Coronavirus should be granted. However, there are some circumstances where notice periods cannot be extended.

EXPEDITING APPLICATIONS

It is possible to ask for the application to be expedited using ‘Application Enquiry’ in the HM Land Registry portal. If the request is approved, the application will be processed sooner.

SUPPORT

The Land Registry Customer Support Centre is not answering phone calls; however, this is aimed to be resolved soon and essential enquiries should be emailed.

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Land Register Scotland

Land Register Scotland has its own interim procedures in place, details can be found on their website.

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