Latest News

Money Laundering registration now open for letting agencies

26 May 2020

Registration for UK letting agencies is now open with Her Majesty’s Revenue & Customs (HMRC) who are the supervisory body for the property sector. Read More...

Furlough Scheme must flex to support recovery

26 May 2020

NAEA Propertymark continues to talk to Government departments about the needs of the sector, the disparity between activities allowed in England, compared with Scotland, Wales, and Northern Ireland and the cautious progress of recovery and consumer confidence. Read More...

SSP reimbursement now available

26 May 2020

The Government has announced that employers in England can claim Statutory Sick Pay (SSP) Reimbursement from today, Tuesday 26 May 2020 which form part of their financial support to businesses during the COVID-19 pandemic. Read More...

Scottish Government releases phased route map

22 May 2020

A five-phase route map was released on 21 May, with a brief mention in Phase One about the safe reopening of the housing market. Read More...

Post Pandemic Plan: Socially distanced viewings

Friday 24 April 2020

Even when the lockdown is lifted, it is unlikely that life will immediately return to the way it was previously. Agents will be wondering what they can do to provide viewings to service vendors and kick start their business.

Focus on serious buyers

Offering a preview video to potential buyers shows that the business is responding responsibly to the crisis and makes both vendors and potential buyers feel like the business has taken proactive steps to accommodate them. Using video or video call viewings as a first step will also filter out people who are window shopping, or who may otherwise decide that the property is not for them at this early stage. This will minimise the number of in-person visits that need to take place too.

Offering and conducting 360 viewings was the topic of a recent Propertymark webinar where Martyn Baum, who’s had 20 a year career in the estate agency industry, offered advice and suggestions.

View recording

Prepare your paperwork first

Conducting your customer checks ahead of arranging any in-person viewing will help to ensure that your potential buyer is in a position to proceed with a transaction. HMRC has issued guidance on how to conduct due diligence checks during social distancing, and this advice can still be used once the restrictions are lifted.

Getting a full picture of the property is also crucial - go through a Property Information Questionnaire (PIQ) with your vendor to ensure that you can give a potential buyer a full view of what to expect from the property. The PIQ is part of the Propertymark Sales Protocol Toolkit which, if agents are trained up on how to use it, will show they are offering a more supreme service over the other agents and will speed up a sale too.

Sales Protocol Toolkit

Reduce social contact during viewings

Once in-person visits are allowed, it is likely that people will be keen to minimise social contact. In countries such as the USA and Ireland, where property visits are still allowed to go ahead in certain circumstances, the social distancing behaviours they have adopted in these countries are helping to minimise viral spread:

  • Make sure the vendors are out
  • Clean before and after the visit
  • Provide gloves and masks for your agents and for visitors
  • Make sure all lights are on, cupboards and doors are open – reduce any need to touch anything in the property
  • Do not schedule back to back viewings
  • Do not conduct any viewings where anyone living in the property is exhibiting COVID-19 symptoms, however minor.


Propertymark continues to support its members in getting through - and planning for after - the COVID-19 crisis. A series of online resources for members include responsive webinars, fact sheets, email updates, and CPD.