Free property sector webinars

Propertymark's webinars are a fantastic opportunity to learn from the industry's top speakers on topics impacting the property industry right now. Members, this is an excellent chance for you to build on your annual Continuing Professional Development (CPD) hours without having to leave the office or your home.

Scroll down to see the webinars we have held previously, and sign-up for any upcoming webinars that take your fancy. Our webinars are organised through GoToWebinar so you will be required to register through their website.


The Property Ombudsman - Emerging issues within the sector

29 November 2019, 11:00–11:30am
with Katrine Sporle

The Property Ombudsman, Katrine Sporle CBE, outlines emerging issues following changes to legislation and codes of Practice and runs through some case studies to highlight what would constitute good practice.

If you have any questions, please submit them before the webinar by email to:

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Katrine Sporle CBE

About Katrine Sporle CBE

Katrine became The Property Ombudsman in November 2015. Previously, Katrine was Chief Executive of the Planning Inspectorate for England and Wales. The role of the Property Ombudsman is to resolve disputes between buyers, sellers, tenants or landlords of property in the UK and Agents. The Ombudsman also has a responsibility to contribute towards establishing best practice in the property agency sector. Summaries of cases are regularly published and the Annual Report highlights significant matters within the industry.

The Fifth Money Laundering Directive

13 January 2020, 11:00–11:30am
with Mark Hayward

Mark Hayward, NAEA Propertymark Chief Executive outlines what's in the Fifth Money Laundering Directive, what’s different and how it will affect estate and letting agents?

If you have any questions, please submit them before the webinar by email to:

Sign-up for this webinar

 Mark Hayward

About Mark Hayward

Mark is the Chief Executive of NAEA Propertymark and, having run a UK wide operation for one of the main high street banks, has extensive experience in sales, lettings, auctions and property management. Mark has worked closely with HM Government helping shape legislation and aiding HMRC and NCA in identifying areas of risk around AML.


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Undertaking effective AML customer due diligence

Recorded: 22 October 2019

Get the knowledge needed to ensure compliance with Money Laundering Regulations and the Proceeds of Crime Act.

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Cartel dangers: what you need to know

Recorded: 2 October 2019

Drawing on lessons learnt from CMA cases, Senior Director, Howard Cartlidge explains what business cartel behaviour looks like and the dangers you need to be alert to.

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Office discussion

Your RoPA questions answered

Recorded: 15 August 2019

David Cox, ARLA Propertymark Chief Executive, answer questions and present FAQs on the Regulation of Property Agents' (RoPA) recommendations.

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Katrine Sporle

The Property Ombudsman: code changes and case studies

Recorded: 31 July 2019

The Property Ombudsman, Katrine Sporle CBE outlines the changes to their Code of Practice and runs through some case studies to help estate agents run their business successfully.

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Office discussion

Regulation of Property Agents (RoPA) update

Recorded: 26 July 2019

On Thursday 18 July MHCLG released a report of the recommendations of the RoPA Working Group. Mark and David explain what it is and why it's so important.

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money laundering

Consumer Protection Regulations

Recorded: 12 July 2019

Mark Hayward, NAEA Propertymark Chief Executive outlines guidance produced by the NTSELAT to help agents comply with CPRs and BPRs.

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money laundering

An introduction to Anti-Money Laundering

Recorded: 18 June 2019

Mark Hayward, NAEA Propertymark Chief Executive, outlines what agents need to do to comply and what is the latest guidance and legislation.

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Scottish legislative update

Recorded: 21 May 2019

Daryl McIntosh, Strategic Development Manager for Scotland and Northern Ireland runs through recent and upcoming legislation.

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Referral Fees

Recorded: 21 March 2019

Mark Hayward went through the key points of the recent NTSEAT guidance to explain what agents need to do make your referral fees clear to your customers.

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