NAEA Workshop - Region 9

Tuesday 10th September 2019


Hallam Conference Centre,
44 Hallam Street,

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Main Programme

12:00 - 12:30 Registration and Lunch


12:30 - 12:45 Welcome & NAEA Propertymark Update
Miss Lauren Scott

NAEA Propertymark President, Lauren Scott, will be presenting an update on membership benefits and services, CPD, lobbying and media, and highlight what we need from you in terms of engagement, feedback, and brand awareness.

12:45 - 13:15 Update on all things residential
Mr Mark Hayward

NAEA Chief Executive, mark Hayward will be giving a current update on HMRC guidance, AML and other legislative changes.

13:15 - 13:45 HM Land Registry digital transformation
Leanne Wright

This session will provide an update on HM Land Registry digital transformation towards becoming the world’s leading land registry for speed, simplicity and an open approach to data with a detailed insight into the new Local Land Charges Programme being the main focus.

13:45 - 13:55 Comfort Break


13:55 - 14:25 Recruiting and Retaining Staff
Anthony Hesse


14:25 - 15:00 Important Law, Regulation and the Entitlement to Commission
Mr Lloyd Clarke

An Explanation of the essential law governing estate agency, how the industry in regulated and what steps to take to ensure you don’t lose your right to commission.


Anthony Hesse

Anthony Hesse

Anthony Hesse established Property Personnel 30 years ago and is still very much actively involved in running the company. Working with many of the leading estate agencies across London and the south east, his company has placed thousands of candidates from Trainee to Managing Director level in sales and lettings.

Mr Mark Hayward

Mr Mark Hayward

Mark Hayward is the Chief Executive of NAEA Propertymark and, having run a UK wide operation for one of the main high street banks, has extensive experience in sales, lettings, auctions and property management. Mark has worked closely with HM Government, in particular with Treasury, BEIS, the Home Office, Cabinet Office, Ministry of Justice, and with MHCLG helping shape legislation. In addition, aiding HMRC and NCA in identifying areas of risk around AML with emphasis on UWO and, in future, providing a Register of Overseas Beneficial Ownership.

Government’s intention to regulate the industry has resulted in the formation of ROPA (Regulation of Property Agents) group on which Mark sits.

He is on the Board of The Property Ombudsman, TDS (Tenancy Deposit Scheme), and the government’s Economic Crime Strategic Board.

Leanne Wright

Leanne Wright

Leanne is a Stakeholder Engagement Manager with HM Land Registry Local Land Charges Programme.  She is an experienced Account Manager working with Conveyancers, Search Intermediaries and other customers of HM Land Registry.  Leanne was involved with the rollout of Electronic Document Registration to Portal and Business Gateway customers.  Leanne is now working with external stakeholders to ensure HMLR customers are prepared for the change over to the new Local Land Charges service.

Mr Lloyd Clarke

Mr Lloyd Clarke

Lloyd is a nior Partner at Attwells Solicitors LLP, a leading property firm in East Anglia. Lloyd specialises in advising Estate Agents on legal matters specific to their industry, such as commission disputes, property misdescription, consumer protection regulations and Anti-Money Laundering.