NAEA Workshop - Region 10

Wednesday 16th October 2019


The Hickstead Hotel,
Jobs Lane,
Haywards Heath,
West Sussex,
RH17 5NZ

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Main Programme

12:00 - 12:30 Lunch & Networking


12:35 - 13:00 Client Money Health Checks
Ms Jennifer Markham

Jenny from Letting Partnership, will be explaining what the Health checks, they have created can help you in your business.

13:00 - 13:20 Update on all things residential
Mr Mark Hayward

NAEA Chief Executive, Mark Hayward will be giving a current update on HMRC guidance, AML & other legislative changes

13:20 - 14:15 Knowing your business
Ms Gayle Audley CPEA

Gayle will be doing a 1 hour workshop, giving you insightful tips and advice to help you tackle the ever increasing challenges facing agents and businesses every day.

14:15 - 14:20 Comfort Break


14:20 - 14:50 Property Photography – Creating the Best First Impression of Your Homes and Your Brand
John Durrant

John is an expert in all things photography. He will be going through some dos and don’ts and giving you a few tips into how to take the best photograph for your website.

14:50 - 15:00 NAEA Propertymark Update
Mr Mark Bentley

Mark, will be presenting an update on membership benefits and services, CPD, lobbying and media, and highlight what we need from you in terms of engagement, feedback, and brand awareness


Letting Partnership

Letting Partnership

A team fully experienced in the letting business and client accounting, holding industry accreditations and experienced in corporate and independent agencies. Two core services offered:

Client Accounting. Client transactions managed, with transaction-based costing.

Client Money Healthchecks. Cost-effective alternative to audits on client money management in your business.

0845 3628470



0845 362 8470


Mr Mark Bentley

Mr Mark Bentley

Mark is NAEA Propertymark President and has been a member for 36 years. Mark created and runs the companies his company’s exclusive and rural homes department selling upmarket homes in Birmingham, Sutton Coldfield and Walsall and rural homes including cottages, farmhouses, barn conversion, equestrian properties, halls in Staffordshire and Warwickshire. 

Mr Mark Hayward

Mr Mark Hayward

Mark Hayward is the Chief Executive of NAEA Propertymark and, having run a UK wide operation for one of the main high street banks, has extensive experience in sales, lettings, auctions and property management. Mark has worked closely with HM Government, in particular with Treasury, BEIS, the Home Office, Cabinet Office, Ministry of Justice, and with MHCLG helping shape legislation. In addition, aiding HMRC and NCA in identifying areas of risk around AML with emphasis on UWO and, in future, providing a Register of Overseas Beneficial Ownership.


Government’s intention to regulate the industry has resulted in the formation of ROPA (Regulation of Property Agents) group on which Mark sits.


He is on the Board of The Property Ombudsman, TDS (Tenancy Deposit Scheme), and the government’s Economic Crime Strategic Board.

Ms Jennifer Markham

Ms Jennifer Markham

Managing Director at Lettings Partnership

Ms Gayle Audley CPEA

Ms Gayle Audley CPEA

Gayle is an award-winning trainer and qualified teaching professional with an enviable reputation having worked with and for a number of the top UK agents.

As a former top British tennis player and elite performance coach Gayle knows what it means to be the best and now brings her sporting pedigree into the business arena.

Having a delivery that is bold, punchy and outcome focused Gayle will challenge and encourage you to get results through your people in order to help you build a better business.

John Durrant

John Durrant

Doctor Photo

John’s on a mission to transform property photography in the UK, He sold his estate agency partnership after 37 years to pursue his passion for property marketing and has since written the RICS Property Photography Guidance.. He also founded, a leading image enhancing & photography training provider for UK estate agents.