Effective Estate Agency Part 3 - Preparing for Management

This full-day course will provide an overview of the knowledge needed to take the step from negotiator to manager and assume responsibility for staff. The session will start by discussing the skills required of an excellent leader and the key differences between negotiators and managers.

Attendees will develop their understanding of how to use a range of communication methods, make the most out of meetings and learn how to employ different motivational techniques to benefit staff.

The session will also help managers perfect the ‘5 steps of efficient delegation’ and identify areas of development required to fulfil a managerial role.


Recently appointed department or branch managers or negotiators preparing for a management position.


  • To recognise the skills required to be an excellent negotiator/employee
  • To reflect upon the different skills required to perform the role of manager
  • To consider the differences between the two roles
  • To recognise and effectively use a variety of methods of communication
  • To consider the range of regular meetings opportunities
  • To develop the skills needed to make meetings effective and productive
  • To understand and perfect the five steps of efficient delegation
  • To learn what motivates people and how to employ motivational techniques
  • To consider the different motivating factors in a range of different employees
  • Planning
  • Goal setting
  • Time management
  • To develop and use key performance indicators to monitor performance
  • To learn to prepare an effective staff review/appraisal programme


Effective Estate Agency Part 3 - Preparing for Management

  • Crowne Plaza Hotel NEC Birmingham - Wednesday 14th November 2018 09:15 - 16:30
    Spaces available
    Member Price: £175.00 (+VAT)
    Non-member price: £249.00 (+VAT)

PLEASE NOTE: This course will be replaced by the new course Competent Agent Part C in 2019. 


Session 1

  • The Role of the manager
  • Effective Communication
  • Effective Meetings

Session 2

  • Delegation
  • Motivation

Session 3

  • Planning and Time Management
  • Goal Setting

Session 4

  • Staff Reviews and Appraisals

What do the delegates think?

"Good info and useful insight into management. Clear and effective techniques to use"

Chris Bates

Waiting list

If the date you would like is fully booked and you would like to be placed onto the waiting list, please email courses@propertymark.co.uk with your name, contact details and how many places you would like; if a place becomes available we will then contact you. Alternatively if we have sufficient interest we will try and arrange an additional date for the course to run. 

In-house training

This course is also available in-house. For more information on this please contact the Courses department on 01926 417 787 or email courses@propertymark.co.uk

Alternative dates or locations

To register your interest in alternative dates and locations for this course please email courses@propertymark.co.uk.


Level: Intermediate
CPD: 7 hours

face to face

Face to Face

Meet Your Trainer

Tim Wakelin, Course Trainer

Tim Wakelin

Tim has worked in the residential property industry for in excess of 25 years as an estate agent, letting & managing agent, trainer, and consultant, working with both single office independent companies and multi-office organisations throughout the UK.

Tim has contributed to a number of articles in publications including The Estate Agent, Agreement Magazine, The Independent and The Financial Times in relation to risk management and residential property in the UK. He is a Fellow of the National Association of Estate Agents and holds the Association's Certificate in Residential Letting and Management.