Consumer Protection Regulations

Consumer protection legislation is growing more complex, which means it requires a substantial amount of agency time and staff attention. It covers every element from entering into an agreement with vendor or landlord, marketing a property for sale or rental and forming a tenancy agreement.

This course looks at the law from both a sales and lettings perspective, advising on the right procedures to have in place, what is and is not permissible and the consequences of a breach.

The session will also include ASA rulings and CAP guidance on advertising. It will also explain the Consumer Rights Act and demonstrate how to write correct property descriptions.


Any property professional who wishes to develop their understanding of the laws protecting consumers.


  • ASA ruling and CAP guidance on advertising
  • The Consumer Rights Act, fees, and display
  • Competition, cartels and restrictive advertising practices
  • Unfair trading and permitted activity 
  • Property descriptions and how to get them right
  • Civil and criminal penalties for unfair trading
  • Distance and off sales and consumer cancellation rights
  • Unfair contractual terms and what is allowable


Consumer Protection Regulations

  • Propertymark Westminster, SW1P 3JS - Thursday 22nd November 2018 13:30 - 17:00
    Spaces available
    Member Price: £85.00 (+VAT)
    Non-member price: £125.00 (+VAT)
  • London Exact Venue TBC - Thursday 14th March 2019 13:30 - 17:00
    Spaces available
    Member Price: £85.00 (+VAT)
    Non-member price: £125.00 (+VAT)
  • London Exact Venue TBC - Wednesday 20th November 2019 13:30 - 17:00
    Spaces available
    Member Price: £85.00 (+VAT)
    Non-member price: £125.00 (+VAT)

Waiting list

If the date you would like is fully booked and you would like to be placed onto the waiting list, please email with your name, contact details and how many places you would like; if a place becomes available we will then contact you. Alternatively if we have sufficient interest we will try and arrange an additional date for the course to run. 

In-house training

This course is also available in-house. For more information on this please contact the Courses department on 01926 417 787 or email

Alternative dates or locations

To register your interest in alternative dates and locations for this course please email


Level: Intermediate
CPD: 3.5 hours

face to face

Face to Face

Meet Your Trainer

Paul Walshe

Paul Walshe

Paul qualified as a solicitor in 1997 and specialises in all aspects of residential Landlord & Tenant law including litigation, drafting, advising on legal, regulatory and compliance issues.

Paul is a Solicitor at Awdry Bailey and Douglas.


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