Level: Foundation CPD: 45 Minutes
Online Course
Members: £30 +VAT Non-members: £40 +VAT
Selecting the right candidates is good for business performance and keeps recruitment costs to a minimum. This course will help managers to use techniques which contribute to an efficient recruitment process, including how to conduct fair and effective interviews.
Learn how to contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.
CPD: 1 Hour Level: Foundation
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This course shows managers how to inspire employees to reach their potential.
CPD: 45 Minutes Level: Foundation
This course equips managers to set their teams objectives which align with an organisation’s strategy.
Learn a framework for you to support employees and resolve performance issues swiftly, fairly and consistently.
An introduction to performance management and the key skills managers can use to improve employee performance.
Learn about the five most important drivers of customer satisfaction.
CPD: 35 Minutes Level: Foundation
Our Treating Customers Fairly shows how customers deserve to be treated and what best practice is in order to avoid mis-selling
CPD: 40 Minutes Level: Foundation