Handling Difficult Conversations

Course Details

Level: Foundation
CPD: 40 Minutes

online course elearning

Online Course

Cost
Members: £30 +VAT
Non-members: £40 +VAT

Dealing with confrontation is a tough but commonplace part of any manager’s role. This course equips managers to tackle toxic behaviours, address substandard performance and resolve conflicts within their teams.

Topics include

  • The importance of having difficult conversations
  • The skills required to handle difficult conversations effectively 
  • Common scenarios and best practice for handling them

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