Customer Focus

Course Details

Level: Foundation
CPD: 1 Hour

online course elearning

Online Course

Cost
Members: £30 +VAT
Non-members: £40 +VAT

Successful businesses put the needs and expectations of customers at the heart of everything they do. This course shows employees how to can contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.

Topics include

  • Communicating effectively
  • Building relationships with customers
  • Identifying and meeting customer needs

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