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Comprehensive Compliance Training for Residential Estate Agents

The introduction of the Consumer Protection from Unfair Trading Regulations has created some overlap and duplication of obligations, meaning that the Property Misdescriptions Act can no longer be seen in isolation.  This NEW comprehensive session covers all aspects of trading standards compliance.

The Estate Agents act and The Property Misdescriptions Act are covered in great detail, as is the new Consumer Protection from Unfair Trading Regulations.  This course will provide delegates with a comprehensive insight into the new requirements and an update/refresher on all the essential legislation and obligations imposed on residential agents.

Practical compliance and problem solving will be a focus throughout.

Delegates understanding of the most important legislation affecting the profession will be increased in order to reduce risks and help present a more professional image to the public; which in turn will lead to increased instructions.

Who is this course for?

All residential estate agents

Topics

  • All relevant legislation will be covered
  • In depth look at 3 major pieces of compliance legislation, Property Misdescriptions Act/Estate Agents Act/Consumber Protection Regulations
  • Acting in the best interests of the client
  • Civil actions against agents and how to guard against them
  • Ombudsman's Requirements
  • Cancellation of Contracts Regulations
  • E-commerce Regulations
  • Town & Country Planning Act (Sale Boards)
  • Data Protection Act
  • Business Names Act/Companies Act
  • Insight into Trading Standards Officers enforcement of legislation

Times: 9:15pm - 16:30pm 

Course Prices:

Member:             £155+VAT

Non-Member:    £225+VAT

To book this course, please download and complete the short courses booking form and return with full and correct payment to the short courses department.

Dates and Locations

Date Location Code Availability
       
Thursday 12th January 2012 London CCT201 Completed
Wednesday 16th May 2012 York CCT202 Available
Wednesday 12th September 2012 Birmingham CCT203 Available
Wednesday 28th November 2012 London CCT204 Available

 

The Property Misdescriptions Act Course will follow this course.  Why not make a day of it and attend that too?

This course is also available in house for companies with 5 or more delegates to train, for more information on this please contact the courses department on 0845 250 6007 or email courses@nfopp.co.uk

To register your interest in alternative dates and locations for this course please email courses@nfopp.co.uk.

Agents

Join the UK's leading professional body for residential sales agents. Differentiate yourself and uphold our professional high standards. Membership of the NAEA is a distinguishing factor but only if you tell your clients and the public.

As a member you:

  • Are professional and qualified
  • Offer expert advice
  • Follow professional standards
  • Can provide a complaints process for your clients should things go wrong.

 

Join today

Members

Becoming a member of the leading body for UK estate agents is a fantastic way to receive a wide range of benefits. Stay up to date and maintain professional standards.

Through your membership you have access to:

  • Estate agent's news
  • Training and courses
  • Networking meetings
  • Weekly newsletter
  • Local industry information

National Association of Estate Agents - Arbon House, 6 Tournament Court, Edgehill Drive, Warwick, Warwickshire, CV34 6LG - Tel: 0845 250 6001
NAEA: Part of NFOPP

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