The relationship between the agent and the client, whether in
letting or sales, can sometimes be extremely stressful. The agent
is often the one that bears the brunt of the customer's frustration
and anger. Handling a difficult situation well can make a lasting
impression and may influence the outcome ensuring that all parties
reach an understanding or agreement.
Who is this course for?
All agency staff who deal with customers, whether in residential
sales, letting, commercial or administration.
Topics
- Reasons why people get angry
- Different emotions, different tactics
- Taking control and keeping control
- How does your behaviour influence others?
- Getting your message across
- Practical assertiveness
Times: 9:15am- 4:30pm
Course Prices:
Member Rate: £155 +VAT
Non-Member: £225 +VAT
Price includes lunch and refreshments. To book this course,
please download and complete the short courses booking form and return
with full and correct payment to the short courses department.
Dates and Locations
| Wednesday 16th May 2012 |
Birmingham |
DDP201 |
Available |
| Tuesday 16th October 2012 |
London |
DDP202 |
Available |
This course is also available in house for more information on
this please contact the courses department on 0845 250 6007 or
email courses@nfopp.co.uk
To register your interest in alternative dates and locations for
this course please email courses@nfopp.co.uk.