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Consultation, Scotland: Property Factors

11 October 2017

Property Factors (also known as property management companies) have become increasingly common in recent years, especially for new build homes. But they are not always run as well as homeowners would like them to be. Read More...

Qualifications changes

09 October 2017

Propertymark Qualifications have revised their Level 2 and Level 3 specifications for assessment from January 2018. In most cases you will see only a slight change to your qualification, but please see below for some essential information which you need to be aware. Read More...

Consultation: Scottish Smoke and Fire Alarms

09 October 2017

Laws in Scotland relating to fire safety are already among some of the toughest, but in a bid to plug the gaps that aren't covered by existing laws, the Scottish Government have launched a consultation on standards for smoke and fire alarms across the nation. Read More...

 

TPO warns agents over email scam

Tuesday 19 September 2017

The Property Ombudsman (TPO) has issued a warning to all agents to act with caution as fraudulent ‘buyers’ target agents with the latest computer virus scam.

TPO has been alerted to a case by a member agent who received emails from a potential buyer in China. The individual emailed the branch several times expressing a keen interest to make a full asking price offer on a property.

The agent, suspicious of the buyer’s eagerness to act quickly without having viewed the property, asked the individual to send over all personal details including identification documents. When the email came through, the attachments were difficult to open. The agent passed the email to his IT department who confirmed that it contained a series of potentially destructive computer viruses.

It is not known what impact the viruses could have had on the agent’s IT system if it had not been identified, but fortunately in this case the scam was spotted and no company or customer details were compromised.

How to protect against fraud

  • remain vigilant and always be wary of emails that seem too good to be true
  • check the senders email address, this can often offer clues as to whether they are legitimate or not
  • do not open email attachments from unknown sources
  • be cautious of embedded email links; hover your mouse over the link to see if you're actually being directed to a different site

If you have received any suspicious emails, they should be reported to Action Fraud immediately by visiting www.actionfraud.police.uk/report_fraud or by calling 0300 123 2040.

Scam and rogue trader complaints should be reported to Trading Standards via Citizens Advice Consumer Service on 0345 4040 506.