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Wednesday 21 September 2016

TPO’s line up for this year’s national Conference is not to be missed with new speakers, a live housing debate from an Expert Panel and extended workshops for sales & lettings agents…

Wednesday 12 October 2016
National Conference Centre, Solihull*


The Property Ombudsman will be hosting its second national Conference next month. The programme is geared around the needs of agents with new speakers, a live housing debate from an Expert Panel and extended workshops featuring a series of real-life scenarios for sales and lettings agents to help firms raise their standards and win more business.

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Programme highlights:

  •         New speakers
  •         Sales & Lettings workshops
  •         Exhibition
  •         Live debate: New Panel of Experts

Facilitated by Tim Wakelin, the panel will comprise of Kate Faulkner (Property Expert), Mark Hayward (Managing Director, National Association of Estate Agents), Leon Livermore (Chief Executive, Chartered Trading Standards Institute), James Munro (Team Leader, National Trading Standards Estate Agency Team), Eric Walker (Managing Director, Northwood) and BBC R4 presenter Winifred Robinson.

We’re also delighted to announce that Tony Anderson will be delivering a talk on ‘Distinctive Marketing’ for delegates. Tony’s resume includes global brands such as British Airways, Thomas Cook and easyJet, where he worked closely with founder Sir Stelios Haji-Ioannou to launch and build a firm which has become a major force in European aviation. A world-class marketing expert, guest lecturer and BBC commentator, this session will cover new ground for agent’s to use in the

Agent workshops:

TPO’s Conference is unique with a strong emphasis on learning and development through real-life scenarios. This year’s event includes extended workshop sessions for sales and letting agents, featuring a series of consumer complaints reviewed by the Ombudsman. The sessions will be led by Katrine Sporle, Ombudsman and Jane Erskine, Casework Director, with a team of Senior Case Officers who adjudicate cases available to offer their time and experience to delegates looking for advice on a range of issues.

Delegates will also receive a new toolkit developed especially for this year’s event, which includes:

  •          Copies of all the consumer case summaries
  •          TPO’s Guidance notes for sales & lettings agents
  •          Assured Advice from Trading Standards on a range of issues 
  •          The latest CPR guidance and Codes of Practice

Did you know? You can claim 4 hours CPD by attending the Conference to enhance your professional development

View the Conference programme in full

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