Latest News

Are you doing everything in your power to push transactions through?

19 February 2019

NAEA Propertymark has been leading an industry group of agents, conveyancers and other stakeholders in recent months, looking at the house buying and selling process and considering barriers that could be removed and improvements that could be made. Read More...

The 2019 NAEA Propertymark National Conference – eye opening and inspirational

15 February 2019

A fantastic event, filled with insight, inspiration, and some rather questionable hats, thanks to one of our animated keynote speakers. Among the informative statistics, eye-opening case studies and weirdly wonderful anecdotes, there was a serious message around anti-money laundering and cartels behaviour, but ultimately the programme was aimed at inspiring everyone to be the best they can be. Read More...

 

 

New Homes Ombusdman to 'champion consumers'

Tuesday 02 October 2018

Secretary of State for Housing, James Brokenshire MP, has announced that a New Homes Ombudsman is to be appointed, to specifically address quality problems in new build properties.

Speaking at the Conservative Party conference yesterday, the Housing Secretary pledged the UK's biggest domestic priority was building homes to satisfy the country's needs, and declared the new watchdog will champion homebuyers, protect their interests and hold developers to account. 

Part of a wider package of reforms announced by the Government this week, the new ombudsman - which all developers will be required to join - would support homebuyers facing problems with their newly built home, giving consumers the confidence that when they get the keys to a new home they get the quality build they'd expect and the finish they pay for. 

A spokesperson from the National House Building Council said: “NHBC welcomes moves to give greater protection to homebuyers and we look forward to seeing more details of the proposals and supporting the Government and industry going forward.”

It had previously been suggested that one single housing ombudsman would be announced, encompassing new-builds, social housing and both private sales and lettings, however following the announcement, this now seems unlikely.

Commenting on the announcement, Property Ombudsman Katrine Sporle said: “We welcome the news that the Government will launch a New Homes Ombudsman. We have always agreed that new homes should be covered by an Ombudsman, as consumers have no idea that when they buy a new home directly from a developer they will have no access to a redress scheme. This announcement will mean the housing market becomes a fairer place for all involved.”