Scottish TPO Code of Practice

Wednesday 27 May 2015

The Property Ombudsman’s Code of Practice for Residential Estate Agents in Scotland and Code of Practice for Residential Letting Agents in Scotland have recently been launched. NAEA and ARLA worked with TPO to develop the new Codes, alongside property agents, The Scottish Government and Shelter.

Christopher Hamer, the Property Ombudsman, said: “TPO Scotland is an independent scheme and has been launched to ensure industry best practice. Members of TPO Scotland must adhere to the Codes, while their customers have access to a robust dispute resolution process if things go wrong.

“Membership for letting agents is currently voluntary, although a significant number of agents in the country are already registered with the scheme, there are major benefits that come from being associated with TPO Scotland which represents a mark of quality and reassurance for buyers, sellers, tenants and landlords. Our aim is to help agents develop their staff in industry standards to come in line with current laws.”

Daryl McIntosh, Business Development Executive for the NAEA and ARLA in Scotland who was instrumental in the drafting of the Codes of Practice and also becomes a non-executive board director of TPO Scotland said:

"The NAEA and ARLA are pleased TPO has acknowledged the difference in practice of sales and lettings agents in Scotland from the rest of the UK and that there was a need for codes of practice to fully reflect these different approaches. The NAEA and ARLA are enthusiastic about supporting TPO Scotland which will offer a robust, fair and independent facility for consumers in Scotland to resolve any disputes with agents."

The Property Ombudsman’s Code of Practice for Residential Estate Agents in Scotland and Code of Practice for Residential Letting Agents in Scotland

For more information about TPO, please visit www.tpos.co.uk