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Agents beware: Rightmove lead enquiry scam

Thursday 28 June 2018

Rightmove are warning agents of an email scam which could be targeting its users, following a number of reports of fake leads from the site.

Earlier today, Rightmove circulated an email advising that some agents have reported receiving a fake lead that directs them to a bogus version of the portal log-in page. Believed to be a phishing site, the web page attempts to trick users into divulging login details, passwords and other sensitive information.

Whilst Rightmove have notified the relevant authorities so that the website can be removed, they are warning that all users remain vigilant and follow the advice below.

What do you need to look out for?

Firstly, make sure to take note of the senders name and the address the emails are coming from. These scam leads are being sent from autoresponder@rightmove.host which is not a genuine Rightmove email address - Rightmove leads are always sent from autoresponder@rightmove.com - and whilst they may look similar, there are noticeable differences.

And it's the same with embedded links. Links within the scam email direct users to intelportal.rightmove.co.uk.logincf.com/login.php however the genuine Rightmove log-in page has the URL https://intelportal.rightmove.co.uk. You can check that a link is genuine by hovering your mouse over it, and always be wary of links containing any suspicious characters or extra text that looks unusual.

If you think you have received this email, Rightmove are advising that you:

  • do not click on any of the links;
  • delete the email immediately;
  • notify your colleagues and make them aware of the possible danger;
  • run a virus scan from a reputable supplier as recommended by your IT department or supplier;
  • update you browsers, PDF viewers, email clients and other applications with relevant security updates;
  • ensure the latest Operating System updates are installed.

How to spot a fraudulent email

  • Hover your mouse over any links. If the link address looks strange, don’t click on it. Fraudulent sites and links may have long addresses or special characters such as &,%,$,£.
  • Don’t open attachments unless the email comes from a trusted source.
  • Avoid requests that sound vague, unlikely or too casual, such as ‘our database has been corrupted, please resend your details’, or ‘recent legislation means we require this information’.
  • Beware of urgent or threatening language in the subject line. Invoking a sense of urgency or fear is a common phishing tactic. Beware of subject lines that claim your “account has been suspended” or your account had an “unauthorised login attempt”

Rightmove will never ask you for your password by email or phone, and will never ask you to verify your login details by email. 

We would urge all agents to be alert, and if you have received any suspicious looking emails or have any questions, please contact Rightmove at fraud@rightmove.co.uk or call their Customer Services team on 01908 712300.