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Agents beware: Rightmove valuation scam

Thursday 08 June 2017

Agents are being warned of an email scam which could be targeting Rightmove users.

Director of Manchester based The Manchester Estate Agent, Shaun Loughlin, advised he received a valuation request via Rightmove for a property in London – which immediately raised suspicions. Shaun said that after further questioning, he received a further email with a link to view the valuation. This instantly set alarm bells ringing and his email servers blocked the link.

Shaun accessed the link through his phone, at which point he was then diverted to a fake Google Drive log-in page. He said: "as to their intentions I do not know, but this is clearly a scam targeting agents via Rightmove.”

Rightmove has confirmed they are aware of the scam, and have sent out a warning advising agents not to click on suspicious leads, and to delete the email immediately.

“We’ve been made aware that some agents have been sent a link to a potential phishing site after they respond via email to a Rightmove lead. You should not open the link in the email.

“We have a dedicated team at Rightmove who deal with anything of this nature, and they have blocked the sender and sent communication to those agents who received an email from this sender.

“As the agent mentions, this potential phishing link was sent to them on email after the agent responded to a lead they received, not within the initial Rightmove lead itself.”

How to protect against fraudulent emails

  • be cautious of embedded email links, hover your mouse over the link to see if you're actually being directed to a different site
  • remain vigilant and always be wary of emails asking for confidential information or monetary transfers
  • when making an online payment, always check the site is secure
  • if you are unsure, call the company directly, they will always be able to tell you if they have sent the correspondence

We would urge all agents to be alert, and if you have received any suspicious emails, please do not click on embedded links. Any scam and rogue trader complaints should be reported to Trading Standards via Citizens Advice Consumer Service on 0345 4040 506.