Customer satisfaction rewarded for John Minnis

Wednesday 29 April 2015

The 12th annual ESTA Awards on 17th April included many outstanding contributions and worthy winners including Northern Ireland agent John Minnis who were crowned Best Local Lettings Agency in the UK’ and ‘Best Estate Agents in Northern Ireland’.

John Minnis Estate Agents has scooped five awards at the highly coveted national awards, the ESTAs, and were crowned the ‘Best Local Lettings Agency in the UK’ and ‘Best Estate Agents in Northern Ireland’.

The ten-year-old agency with 25 staff, received full recognition in ‘Best Estate Agents in Northern Ireland’ category, with all three offices winning awards.

The Donaghadee office was also given additional recognition as it won Gold in the Best Lettings Agency in Northern Ireland.

John Minnis was one of just four agencies from Northern Ireland to be shortlisted in the twelfth annual ‘ESTA awards, which are the ‘Oscars’ of the estate agency industry.

The ESTAS determine the best estate and letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent. Over 25,000 questionnaires were completed by customers during the competition. 

TV property expert Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said:

“The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives.  An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job.  The ESTAS help agencies to focus on customer service levels and that’s why firms keep coming back year after year”.

John Minnis, director, John Minnis estate agents said: “Friday was a special event, and one of which we are thrilled to have been a part of and delighted to have been recognised at. The regional and national acknowledgment level is fantastic, and to come home with five awards is amazing. A special congratulations and thanks has to go to our excellent team who have made this possible.

“I also want to particularly thank our customers for taking the time to vote for us and provide such positive feedback.”