NAEA Workshop - Region 9

Wednesday 10th October 2018


The Bloomsbury Hotel,
16-22 Great Russell Street,

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Main Programme

12:00 - 12:30 Lunch & Networking


12:30 - 12:45 NAEA Propertymark Update

 Letting you know what NAEA Propertymark is doing for our members and giving you the latest updates within the industry.

12:45 - 13:00 Gallagher - Sponsor

Gallagher have been chosen as your meetings sponsor, they are one of Propertymarks Industry suppliers, who offer insurance.

13:00 - 13:20 Diversify your Income Stream
Mr Jason Lee

Jason, from SDL Auctions will be informing you how to add an extra income stream.

13:20 - 14:10 TPO Workshop
Katrine Sporle

Katrine will be providing insight into how to create a culture of consumer protection and invites you to “be the Ombudsman” on two case studies.

14:10 - 14:25 Legislative Update & Q&A
Mr Mark Hayward

Mark will be doing a brief update of all things legal in the industry and answering any questions.

14:25 - 15:25 Thrive not Survive
Mr Nathan Emerson

A range of insightful thoughts, tips and advice to help you focus, improve and win. Proactively tackling the ever increasing challenges facing agents and businesses every day.

15:25 - 15:30 Close





Arthur J. Gallagher, operates from the City of London, and is one of the UK’s leading insurance brokers for property professionals. We are the official insurance broking partner of Propertymark with an association of more than 25 years.

01384 822206


Mr Jason Lee

Mr Jason Lee

Jason Lee MNAEA, National Sales Manager, SDL Auction Partners

Jason has a wealth of agency experience with over 20 years working in Corporate and Independent agents, with the last 5 years working within Live and Online auctions across the country.  Jason is very passionate about Auctions and thrives on bringing the service to more agents and vendors with a huge focus on service.



Mr Nathan Emerson

Mr Nathan Emerson

Nathan has over 26 years' experience in the UK property market operating at Partner and Director level in a high performance environment. Originating from a full multi discipline agency background he has a mind for system implementation and delivering front end results. Versatile across residential sales and lettings and used to working with both small and large teams.

Katrine Sporle

Katrine Sporle

The Property Ombudsman

Katrine Sporle CBE became The Property Ombudsman on 1st November 2015. Previously, Katrine was Chief Executive of the Planning Inspectorate for England and Wales. Prior to that, Katrine was Chief Executive of Basingstoke and Deane Borough Council. The role of the Property Ombudsman is to resolve disputes between buyers, sellers, tenants or landlords of property in the UK and Agents.  The Ombudsman also has a responsibility to contribute towards establishing best practice in the property agency sector.  Summaries of cases are regularly published and the Annual Report highlights significant matters within the industry.

Mr Mark Hayward

Mr Mark Hayward

NAEA Propertymark Chief Executive              

Mark ran a UK-wide estate agency operation, covering sales, lettings and property management. He was also a director of a national financial services company. Subsequent to a successful MBO, he created a multi-disciplined firm covering all aspects of property.

Exiting this, Mark has acted as a consultant to developers national and regional, Housing Associations, city funds and property companies large and small, and has been MD of NAEA since 2013.