NAEA Propertymark protects and guides consumers, helping people to buy and sell their treasured homes. We work to raise professional standards among estate agents from single branch independents to large national groups, promoting education and qualifications within the sector. More than 10,500 estate agent offices are NAEA Propertymark Protected, all meeting higher standards than the law demands and through this we offer greater protection to consumers.
Board Members
Consumer Awareness
Propertymark launched in February 2017 combining ARLA, NAEA, NAVA, ICBA, APIP and NFoPP Awarding Body into a single brand in order to achieve a greater consumer awareness.
We aim to reassure all of those buying and selling property that estate agents who display the Propertymark Protected logo offer better protection for their clients: Client Money Protection, Professional Indemnity insurance, membership of an independent redress scheme. Members are also subject to Propertymark Conduct and Membership Rules and disciplinary procedures with sanctions for those who fall below the expected standards. Anyone using an agent displaying the Propertymark Protected logo will be confident that their agent is guiding them on their property journey.
NAEA Propertymark estate agents are experienced and trained professionals who abide by a nationally recognised Code of Practice.
Ruling on complaints through independent ombudsman services and regulated by Propertymark.
They hold all the correct insurance and protection to give you peace of mind through your move.
Registered with HMRC to ensure compliance with money laundering regulations.
KATIE GRIFFIN FNAEA, PRESIDENT Katie is passionate about the property industry and committed to raising standards, sharing best practice and developing future talent. She has over 20 years’ estate agency experience and is a qualified RICS chartered surveyor. Katie runs her own award winning agency located in the South West of England.
MARK HAYWARD FNAEA (Honoured), CHIEF EXECUTIVEMark has extensive experience in property. He's acted as a consultant to developers, housing associations and property companies. He sits on a number of committees including HM Treasury’s Money Laundering Advisory Committee and the Land Registry Advisory Council. He is also on the board of TDS, TPO and The International Consortium of Real Estate Associations.
Propertymark covers all aspects of property including residential sales, lettings, auctioneering, inventory, commercial property and specialist qualifications. Take a look at our other websites for a dedicated look at a particular property specialism.
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Qualifications for property professionals