About Us

Using the logo

Using the logo

NAEA Propertymark protects and guides consumers, helping people to buy and sell their treasured homes. We work to raise professional standards among estate agents from single branch independents to large national groups, promoting education and qualifications within the sector. More than 10,500 estate agent offices are NAEA Propertymark Protected, all meeting higher standards than the law demands and through this we offer greater protection to consumers.

What Makes NAEA Propertymark Protected Agents Different?

1 Integrity

NAEA Propertymark estate agents are experienced and trained professionals who abide by a nationally recognised Code of Practice.

2 Complaints Procedure

Ruling on complaints through independent ombudsman services and regulated by Propertymark.

3 Peace of Mind

They hold all the correct insurance and protection to give you peace of mind through your move.

4 Compliant

Registered with HMRC to ensure compliance with money laundering regulations.

NAEA (National Association of Estate Agents) evolved into NAEA Propertymark in February 2017, working with sister organisations ARLA Propertymark, NAVA Propertymark, NAEA Commercial and Propertymark Qualifications to improve the options available to consumers. By holding our members accountable and by empowering consumers with knowledge and advice, we protect consumers and their money. 

We aim to reassure all of those buying and selling property that estate agents who display the Propertymark Protected logo offer better protection for their clients: Client Money Protection, Professional Indemnity insurance, membership of an independent redress scheme. Members are also subject to Propertymark Conduct and Membership Rules and disciplinary procedures with sanctions for those who fall below the expected standards. Anyone using an agent displaying the Propertymark Protected logo will be confident that their agent is guiding them on their property journey.

NAEA Commercial - formerly the Institution of Commercial & Business Agents (ICBA) - promotes professionalism and best practice in commercial and business transfer agents.

#LOOKFORTHELOGOMake sure you use an agent displaying the Propertymark Protected logo.

The Propertymark website allows you to search for estate agents, letting agents, auctioneers, valuers, commercial agents and inventory providers who are part of the ‘Propertymark Protected’ scheme and therefore ideal partners to work with you whatever your property search.

Associated Sites

Your first stop for everything relating to property

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Lettings agents and inventory providers

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Sales and commercial agents

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Valuers and auctioneers

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Qualifications for property professionals

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Katie Griffin

Katie Griffin FNAEA

Katie is a passionate advocate for the property industry, committed to raising standards, sharing best practice and developing future talent. She has over twenty years’ experience across all disciplines in estate agency and is a qualified RICS chartered surveyor. Katie runs her own award winning multi-practice agency located in the South West of England.

Chief Executive

Mark Hayward NAEA Managing Director

Mark Hayward FNAEA (Honoured)

Mark has extensive experience in property covering sales and lettings. He has acted as a consultant to national and regional developers, housing associations and property companies. He sits on a number of committees including HM Treasury’s Money Laundering Advisory Committee, the Land Registry Advisory Council and HMRC’s Stamp Duty Land Tax Working Together Stakeholder Group. Mark is also on the board of The Tenancy Deposit Scheme, The Property Ombudsman and The International Consortium of Real Estate Associations.

NAEA Propertymark Board