About Us

NAEA Propertymark protects and guides consumers, helping people to buy and sell their treasured homes. We work to raise professional standards among estate agents from single branch independents to large national groups, promoting education and qualifications within the sector. More than 10,500 estate agent offices are NAEA Propertymark Protected, all meeting higher standards than the law demands and through this we offer greater protection to consumers.

Propertymark logo

Propertymark launched in February 2017 combining ARLA, NAEA, NAVA, ICBA, APIP and NFoPP Awarding Body into a single brand in order to achieve a greater consumer awareness.

We aim to reassure all of those buying and selling property that estate agents who display the Propertymark Protected logo offer better protection for their clients: Client Money Protection, Professional Indemnity insurance, membership of an independent redress scheme. Members are also subject to Propertymark Conduct and Membership Rules and disciplinary procedures with sanctions for those who fall below the expected standards. Anyone using an agent displaying the Propertymark Protected logo will be confident that their agent is guiding them on their property journey.

The World of Property is Changing...

What Makes NAEA Propertymark Protected Agents Different?

1

Integrity

NAEA Propertymark estate agents are experienced and trained professionals who abide by a nationally recognised Code of Practice.

2

Complaints Procedure

Ruling on complaints through independent ombudsman services and regulated by Propertymark.

3

Peace of Mind

They hold all the correct insurance and protection to give you peace of mind through your move.

4

Compliant

Registered with HMRC to ensure compliance with money laundering regulations.

Katie Griffin

KATIE GRIFFIN FNAEA, PRESIDENT 
Katie is passionate about the property industry and committed to raising standards, sharing best practice and developing future talent. She has over 20 years’ estate agency experience and is a qualified RICS chartered surveyor. Katie runs her own award winning agency located in the South West of England.

Mark Hayward NAEA Managing Director

MARK HAYWARD FNAEA (Honoured), CHIEF EXECUTIVE
Mark has extensive experience in property. He's acted as a consultant to developers, housing associations and property companies. He sits on a number of committees including HM Treasury’s Money Laundering Advisory Committee and the Land Registry Advisory Council. He is also on the board of TDS, TPO and The International Consortium of Real Estate Associations.

Propertymark covers all aspects of property including residential sales, lettings, auctioneering, inventory, commercial property and specialist qualifications. Take a look at our other websites for a dedicated look at a particular property specialism.

Your first stop for everything relating to property

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Lettings agents and inventory providers

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Sales and commercial agents

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Valuers and auctioneers

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Qualifications for property professionals

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