There is NO mandatory regulation of estate agents. The idea that ‘anyone can become an estate agent’ is not far from the truth.
Our estate agents join NAEA voluntarily to demonstrate transparency and ensure they are at the forefront of developments in the industry and to provide the very best moving experience to their consumers – they have nothing to hide! By using a NAEA estate agent consumers are guaranteed to be consulting with a professional agent who can give them up-to-date advice and guidance.
INTEGRITY - NAEA estate agents are experienced and trained professionals who abide by a nationally recognised Code of Practice.
COMPLAINTS PROCEDURE - Ruling on complaints through independent ombudsman services and NFoPP Regulation. *
PEACE OF MIND - They hold all the correct insurance and protection to give you peace of mind through your move. *
COMPLIANT - Registered with HMRC to ensure compliance with money laundering regulations. *
CONDUCT AND MEMBERSHIP RULES
All NAEA estate agents agree to comply with the professional standards outlined within the NFoPP Conduct and Membership Rules, demonstrating their dedication and commitment to higher standards within residential sales.
If you have a complaint against one of our members, NFoPP Regulation can investigate this matter for you. They have the power to take action against any member they feel have breached their rules. Visit the NFoPP Regulation website for more information
*Relates to NAEA Licensed members. NAEA Licensed members work for or are the business owners of an estate agency which meets obligations set out by NFoPP.
David Mackie MNAEA
David Mackie has over 25 years’ experience in the residential property market working as an estate agent, letting agent and consultant. David is an active NAEA member and was the NAEA regional executive for Scotland before joining the presidential team.
Mark Hayward FNAEA (Honoured)
Mark is Managing Director of the NAEA and has extensive experience in property covering sales and lettings. He has acted as consultant to national and regional developers, housing associations and property companies. He sits on number of committee including HM Treasury’s Money Laundering Advisory Committee, the Land Registry Advisory Council and HMRC’s Stamp Duty Land Tax Working Together Stakeholder Group. Mark is also on the board of The Tenancy Deposit Scheme, The Property Ombudsman and The International Consortium of Real Estate Associations.